luck65 Privacy Policy —
How We Protect Your Data

This Privacy Policy is issued by luck65 ("the Company", "we", "us", "our"), the operator of the online gaming platform accessible at luck65.org ("the Platform"). For the purposes of applicable data protection law, luck65 acts as the data controller in respect of personal data collected through your use of the Platform.

luck65 operates under an internationally recognised gaming licence, which imposes regulatory obligations on how we collect, process, store, and safeguard the personal data of our users. This Privacy Policy has been drafted to reflect both our legal obligations and our genuine commitment to transparent data handling practices.

luck65 collects personal data across several categories depending on how you interact with the Platform. The following table outlines the main categories of personal data we process:

luck65 collects personal data through the following channels:

Data you provide directly when you register a luck65 account, complete the KYC verification process, make a deposit or withdrawal, contact our support team, respond to surveys or promotions, or otherwise interact with the Platform.

When you access luck65.org, we automatically collect certain technical and usage data through cookies, web beacons, and server logs. This data is collected to ensure Platform security, personalise your experience, and improve our services. Refer to Section 7 for full details on our use of cookies.

We may receive data about you from third-party payment processors (such as JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank), identity verification service providers, fraud prevention services, and publicly available data sources where this is necessary to fulfil our KYC and anti-money laundering obligations.

luck65 processes personal data for the following specific purposes:

• Account Management: To create, maintain, and administer your luck65 account, including processing your registration and verifying your identity.
• Service Delivery: To provide access to the games, betting markets, and features available on the Platform, including live PSL betting, slots, Dragon Gate, and live dealer tables.
• Payment Processing: To process deposits and withdrawals via your chosen payment method, including JazzCash, EasyPaisa, or bank transfer in PKR.
• Legal Compliance: To fulfil obligations under our gaming licence, including Know Your Customer (KYC) verification, Anti-Money Laundering (AML) checks, and age verification.
• Responsible Gaming: To monitor gameplay patterns and identify signs of problem gambling behaviour, enabling us to fulfil our duty of care obligations.
• Customer Support: To respond to enquiries, process complaints, and provide assistance through our 24/7 live chat and email support channels.
• Security & Fraud Prevention: To detect and prevent fraud, money laundering, account takeover, and other prohibited activities on the Platform.
• Platform Improvement: To analyse aggregated usage data for the purpose of improving Platform features, game selection, and user experience.
• Marketing Communications: To send you promotional offers and bonus notifications where you have consented to receive such communications. You may opt out at any time via your account settings.

luck65 processes personal data on the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing required to perform the contract between you and luck65, including operating your account and facilitating gameplay and financial transactions.
• Legal Obligation: Processing required to comply with applicable gaming regulations, AML legislation, and KYC requirements imposed by our licensing authority.
• Legitimate Interests: Processing carried out for the legitimate interests of luck65, including fraud prevention, Platform security, and service improvement, where these interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given consent, including the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

luck65 does not sell your personal data. We may share your data with the following categories of third parties, strictly to the extent necessary for the purposes described in this policy:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency processors receive the financial data necessary to process your transactions.
• Identity Verification Providers: Licensed third-party KYC service providers who assist with identity and age verification in accordance with our regulatory obligations.
• Fraud Prevention Services: Specialist providers who assist luck65 in detecting and preventing fraudulent account activity and money laundering.
• Game Providers: Where live dealer games or third-party slot titles require data transmission to the game provider's servers to operate the game session.
• Regulatory Authorities: Our licensing authority and, where legally required, law enforcement agencies or government bodies.
• Professional Advisers: Lawyers, auditors, and other professional advisers under strict confidentiality obligations.

luck65 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit luck65.org. We use the following categories of cookies:

These cookies are essential for the Platform to function correctly. They maintain your logged-in session, remember your security preferences, and enable core functionality such as account balance display and game loading. These cookies cannot be disabled without rendering the Platform non-functional.

These cookies help us understand how users interact with luck65.org — for example, which pages are visited most frequently, how long sessions last, and where users encounter errors. This data is aggregated and anonymised and is used solely for Platform improvement purposes.

These cookies remember your preferences such as display language, notification settings, and game view preferences, allowing the Platform to deliver a more personalised experience across sessions.

You may control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the luck65 Platform.

luck65 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Active Account Data: Retained for the duration of your account's active status plus any period required by our licensing authority following account closure.
• KYC & Identity Documents: Retained for a minimum of five years from the date of submission, in accordance with standard AML regulatory requirements.
• Financial Transaction Records: Retained for a minimum of five years from the date of each transaction for audit and regulatory compliance purposes.
• Support Communications: Retained for up to three years from the date of last interaction, used for quality assurance and dispute resolution.
• Marketing Preferences: Retained until you withdraw consent or request erasure.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. You may request early deletion of your data subject to the limitations described in Section 10.

luck65 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and luck65 servers.
• Encrypted storage of sensitive data including passwords and payment details at rest.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific function.
• Regular security audits and penetration testing conducted by qualified third-party security professionals.
• Monitoring systems designed to detect and alert on anomalous access patterns and potential intrusion attempts.
• Two-factor authentication (2FA) available for all luck65 user accounts and mandatory for all administrative access.

While luck65 employs robust security measures, no online platform can guarantee absolute security against all possible threats. You are encouraged to use a strong, unique password for your luck65 account and to enable 2FA from your account settings.

Subject to applicable data protection law and the terms of our gaming licence, you hold the following rights in relation to your personal data held by luck65:

To exercise any of the above rights, please contact luck65 support at [email protected] with a written description of your request and sufficient information to verify your identity. We will respond within 30 calendar days of receiving a valid request. Some requests may be subject to limitations imposed by our regulatory obligations — for example, we cannot delete financial transaction records that we are legally required to retain.

The luck65 platform is strictly intended for individuals aged 21 years and above. luck65 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by a person under the minimum age, we will immediately close the associated account, forfeit any funds in accordance with our Terms & Conditions, and delete the relevant personal data as promptly as technically possible.

If you believe that a minor has registered or attempted to register a luck65 account, please contact our support team at [email protected] immediately so that appropriate action can be taken.

luck65 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, our business practices, or the services we offer. When material changes are made, we will notify registered users via email or a prominent notice on the Platform, and we will update the "Last Updated" date at the top of this page.

Continued use of the luck65 Platform following notification of an updated Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this page periodically to stay informed about how we handle your data.

For any questions, concerns, or formal requests relating to this Privacy Policy or the processing of your personal data by luck65, please reach out to our support team using the contact details below. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly on luck65.org — average response time under 5 minutes.

When submitting a data rights request, please include your registered email address or mobile number and a clear description of your request. We may request additional verification to confirm your identity before processing your request.